Legal
The fine print, written plainly
Everything you need to know before and after you order. Last updated .
Company details
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Terms & Conditions
These terms apply to every offer from Fashion Seasons and to every order placed through this website by a consumer. A consumer is a person who buys for private use and not for a business. Please read them before you order. When you order, you confirm that you accept them. You can save or print this page at any time.
1. Our offer
Every product page describes the item, its colour, materials, sizes and price as accurately as we can, so you can make a good decision. Photos and illustrations give a faithful impression of the product, but small differences in colour can occur because screens differ. Obvious mistakes in an offer do not bind us.
2. Prices
All prices are in euros and include 21% Dutch VAT. Delivery costs, if any, are shown before you pay. Prices may change for future orders, but never for an order you have already placed.
3. How an order is placed
- You choose a product and size and add it to your bag. Your bag is saved, so you can come back to it later.
- At checkout you enter your details and delivery address. Before you confirm, you see an overview of your order, the total price and the delivery costs, and you can correct any mistakes.
- You confirm that you agree to these terms and our Privacy Policy, select Order with obligation to pay and complete the payment on the secure page of our payment provider.
- The agreement is made once your payment is completed. We confirm your order by email without delay.
If we cannot deliver a product after all, for example because it has sold out, we tell you straight away and refund any payment within 14 days.
4. Payment
You pay through our payment provider Mollie using the methods shown at checkout, such as iDEAL, credit card or Apple Pay. We do not receive or store your full card or bank details. Under Dutch law we may not oblige you through these terms to pay more than 50% of the price in advance. If you would prefer to pay half in advance and the rest on delivery, email us before ordering and we will arrange it.
5. Delivery
We deliver to the address you give us, normally within and always within 30 days. If we cannot meet that, we let you know and you may cancel the order free of charge. The risk of loss or damage passes to you when the item is delivered to you.
5a. Your customer account
You can order as a guest or create an account. With an account you can see your order history, follow the status of each order and find your track & trace code. You can sign in with your email address and a password, or with your Google account. Keep your password to yourself; you are responsible for what happens with your account. If you think someone else has access, change your password and let us know. You can ask us to delete your account at any time.
6. Right of withdrawal
You may cancel your purchase within 14 days without giving a reason. The full rules are in Returns & right of withdrawal, which form part of these terms.
7. Conformity and warranty
We guarantee that our products match the agreement, the description on our website and the reasonable expectations you may have of fine clothing, footwear and accessories. This legal guarantee (conformity) applies in addition to any extra promise we make and can never be limited by us. See Warranty & complaints.
8. Alterations and made-to-measure
Items that are altered or made to your personal measurements at your request are made for you alone. For these items the right of withdrawal does not apply, as Dutch law allows. We will always tell you clearly before you order if this is the case.
9. Liability
We are liable for damage caused by a shortcoming on our part as provided by Dutch law. Nothing in these terms limits your statutory rights as a consumer.
10. Complaints and disputes
Please send complaints to . We confirm receipt and give a full answer within 14 days. If we need more time, we tell you within those 14 days when you can expect an answer. If we cannot solve it together, the dispute can be brought before the competent Dutch court. As a consumer you may also turn to the court of your own place of residence. The European online dispute resolution (ODR) platform closed on 20 July 2025 and is no longer available.
11. Applicable law
Dutch law applies to every agreement with us. If you live in another EU country, you keep the protection of the mandatory consumer law of that country.
12. Changes
We may update these terms. The version that applies to your order is the one shown on this page at the moment you placed it.
Returns & right of withdrawal
The short version. You have 14 days after delivery to change your mind, without giving a reason. Tell us through the withdrawal form or by email, send the item back within 14 days after that, and we refund you within 14 days.
Your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or someone you name who is not the carrier, take physical possession of the goods. If you ordered several items in one order and they arrive separately, the 14 days start on the day you receive the last item.
How to withdraw
To exercise the right of withdrawal, you must inform us (, ) of your decision to withdraw from this contract by a clear statement. You can use the online withdrawal function, which sends you a confirmation by email straight away, or the model withdrawal form below, but you are not obliged to. To meet the withdrawal deadline, it is enough that you send your message before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earliest.
You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you tell us about your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Handling during the 14 days
You may try items on as you would in a shop: indoors, briefly, with the labels still attached. Please do not wear items outside, alter them or remove the labels. Shoes should be tried on a clean, soft surface. Return items in their original packaging where possible.
Exceptions
The right of withdrawal does not apply to items that were altered or made to your personal measurements at your request.
Model withdrawal form
The quickest way is our online withdrawal form: you fill it in on the website and receive a confirmation by email straight away. The model form below is only for customers who prefer to send their withdrawal by email or post; copy it into your message.
(Complete and return this form only if you wish to withdraw from the contract.)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
.......................................................
Ordered on (*) / received on (*): ......................
Name of consumer(s): ......................
Address of consumer(s): ......................
Signature of consumer(s) (only if this form is sent on paper): ......................
Date: ......................
(*) Delete as appropriate.
Delivery & payment
| The Netherlands | |
|---|---|
| Other EU countries | |
| Delivery time | after payment, always within 30 days |
| Returns | |
| Prices | In euros, including 21% VAT |
Paying
When you select Order with obligation to pay at checkout, you pay on the secure page of our payment provider Mollie, with iDEAL, credit card or the other methods shown. You receive a confirmation by email as soon as payment is complete.
Track and trace
When your order leaves us, you receive an email with a tracking link from the carrier. With an account you can follow every step under My orders; without an account, use Track your order with your order number and email address.
Warranty & complaints
Under Dutch law, everything you buy must be fit for normal use and match what you may reasonably expect of it, for as long as can reasonably be expected for that product. For quality clothing and shoes that is usually several years with normal use and proper care. If an item turns out to be faulty in that time, you can ask us for repair or replacement, and in some cases a price reduction or refund. If a fault appears within one year after delivery, we assume it was already there at delivery, unless we can show otherwise.
Normal wear, damage from incorrect care and changes you made yourself are not covered.
Making a complaint
Email with your order number, a short description and, if possible, a photo. We confirm receipt and give a full answer within 14 days.
Privacy Policy
We respect your privacy and handle your personal data carefully, in line with the General Data Protection Regulation (GDPR, in Dutch: AVG).
Who is responsible
, KvK , is the controller for the personal data described here. Questions? Email .
What we collect and why
| Data | Purpose | Legal basis | Kept for |
|---|---|---|---|
| Name, delivery address, email, phone, order details | Processing, delivering and supporting your order | Performance of the contract | 7 years (Dutch tax law) |
| Account details: name, email, saved addresses and your password (stored only in encrypted, hashed form) | Your customer account, order history and order tracking | Performance of the contract | Until you ask us to delete your account |
| Name, email address and account ID from Google, only if you choose "Sign in with Google" | Letting you sign in without a separate password | Consent | Until you delete your account or disconnect Google |
| The contents of your shopping bag | Keeping your bag when you come back | Performance of the contract (at your request) | 14 days, or in your account |
| Payment status and amount | Confirming payment and refunds | Contract and legal obligation | 7 years (Dutch tax law) |
| Messages you send us | Answering questions and complaints | Legitimate interest and contract | 2 years after the last contact |
| Withdrawal form details | Handling your withdrawal and sending a confirmation | Legal obligation | 7 years with the order |
| Technical data such as IP address in server logs | Security and keeping the site online | Legitimate interest | Maximum 90 days |
| Your cookie choice (stored in your own browser) | Remembering your choice | Legal obligation | Until you change or delete it |
We do not use automated decision-making or profiling. We never sell your data.
Who receives your data
We only share what is needed with: our hosting provider (Hostinger), our payment provider (Mollie B.V., Amsterdam), Google (only if you choose to sign in with Google), the carrier that delivers your parcel, our email provider and our accountant. Where these parties process data on our behalf, we have a processing agreement with them. Your payment is handled by the payment provider under its own privacy policy. If a provider processes data outside the European Economic Area, this only happens with appropriate safeguards such as the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.
Your rights
You have the right to access, correct or delete your data, to restrict or object to its use, to receive your data in a portable format, and to withdraw consent at any time. Email ; we respond within one month. You also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Security
The site runs over an encrypted connection (HTTPS). Passwords are never stored in readable form. Repeated failed login attempts are blocked, and staff accounts use two-step verification. Access to order data is limited to the people who need it.
Children
Our shop is meant for adults. We do not knowingly collect data from children under 16 without permission from a parent or guardian.
Accessibility
We want everyone to be able to shop with us comfortably. This website is built to follow the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA as closely as we can.
- Every page can be used with a keyboard, with a visible focus indicator and a "Skip to content" link.
- Images have text descriptions, and text has strong contrast against the dark background.
- If your device asks for reduced motion, moving water and other animations are switched off.
- The interactive pool rooms are a visual extra. Every product shown there is also listed in the plain collection below each room.
- Text can be enlarged up to 200% without losing content.
Something not working for you? Email and we will help you place your order another way and fix the problem.
Disclaimer & intellectual property
We take great care with the content of this website, but mistakes can happen. If you notice one, please let us know. All texts, images, designs and the name Fashion Seasons belong to us or are used with permission. You may not copy them for commercial use without our written consent.